Last Updated: April 2026
1. Request Deletion
Users may request deletion of their Prime Guide account and associated personal data.
2. How to Submit Request
Email us with:
- Subject: Prime Guide Data Deletion Request
- Your registered email address
- Optional phone number linked to account
Send request to: support@glamermedia.com.au
3. What May Be Deleted
- User profile information
- Account credentials
- Learning progress
- Flashcard history
- Quiz and test attempts where permitted
- Support messages linked to your account
4. What May Be Retained
- Legal compliance records
- Payment transaction records
- Security logs
- Fraud prevention records
5. Processing Time
Requests are processed within a reasonable time after identity verification.
6. Contact
Email: support@glamermedia.com.au